Privacy Policy

Effective Date: 2024/08/20
Website: MysticHydration.com
Business Name: Mystic Hydration
Business Address: 68 Merestyn St, Saldanha, 7395, South Africa
Contact Email: cbchristison@gmail.com

At Mystic Hydration, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, store, use, and share your information when you use our website, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data We Collect

We collect and process the following types of personal data:

1.1 Information You Provide Directly:

  • Contact Information: Name, email address, phone number, shipping address, and billing information when you make a purchase or sign up for our newsletter.
  • Payment Details: Payment card information (processed through secure payment providers), which we do not store ourselves.
  • User Communications: Any messages or feedback you send to us via email, contact forms, or social media.

1.2 Information Collected Automatically:

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, device information, and operating system.
  • Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on pages.

1.3 Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance user experience, analyze website traffic, and remember user preferences. For more details, refer to our Cookie Policy.

2. Purpose of Data Collection

We collect and use your data for the following purposes:

  • Order Processing: To fulfill orders for products and services.
  • Customer Support: To respond to inquiries and provide customer service.
  • Marketing and Promotions: To send marketing communications if you have opted into receiving them.
  • Website Improvement: To analyze user behavior on our website to improve its functionality, user experience, and performance.
  • Legal Obligations: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you subscribe to our newsletter or opt-in to marketing communications.
  • Contractual Necessity: When we process your orders and fulfill our contractual obligations.
  • Legitimate Interests: To improve our website and services, manage business operations, and prevent fraud.
  • Legal Obligations: To comply with legal requirements, including tax and financial regulations.

4. How We Store and Secure Your Data

We store your data securely using industry-standard security protocols and technologies, including:

  • Data Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal data during transmission.
  • Access Control: We restrict access to personal data to authorized personnel only.
  • Data Minimization: We only collect the personal data necessary to fulfill the purposes outlined in this policy.
  • Data Retention: We retain personal data for as long as necessary to fulfill our obligations, such as processing your order, complying with legal obligations, resolving disputes, and enforcing our agreements.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with the following entities:

5.1 Service Providers:

We share personal data with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, website hosting, and email marketing. These providers are bound by strict confidentiality agreements and are required to protect your data in compliance with applicable privacy laws.

5.2 Legal Compliance:

We may disclose your personal data if required by law or in response to legal processes, such as a court order or subpoena, or to protect our rights, safety, or property.

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party as part of the transaction. We will notify you before any such transfer occurs and ensure that the new entity complies with this Privacy Policy.

6. International Data Transfers

As a global company, Mystic Hydration may transfer your data outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses, ensuring compliance with GDPR requirements.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access: You can request access to your personal data and receive a copy of the data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data we hold about you.
  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another organization.
  • Right to Object: You can object to the processing of your personal data where we are relying on legitimate interests or direct marketing.
  • Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time by contacting us at cbchristison@gmail.com.

To exercise any of these rights, please contact us at cbchristison@gmail.com. We will respond to your request within one month, as required by GDPR.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. We will notify you of any significant changes by posting a notice on our website or sending an email to the address you provided.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

This Privacy Policy ensures that Mystic Hydration is transparent about data collection, usage, and protection, while giving users control over their personal information in compliance with GDPR and other applicable laws.